FAQ

Frequently Asked Questions (FAQ)

How do I place an order? Purchasing your favorite pieces is simple:

  1. Choose your products and add them to your shopping cart.

  2. Proceed to the checkout page or select the express checkout option.

  3. Enter your contact details, including email and shipping address.

  4. Apply any discount or promotional codes in the designated field.

  5. Verify your delivery details and select your shipping method.

  6. Enter your payment information and complete the transaction.

  7. A confirmation page will appear, and a receipt will be sent to your email.

What should I do if an item is missing or incorrect? If your package arrives with an incorrect or missing item, please contact us immediately. To help us resolve this quickly, please provide:

  • Your order number.

  • A clear photo of the item received (file size under 1MB). Once confirmed, we will typically arrange for the correct item to be sent at no extra cost. In most cases, returning the incorrect product is not required.

Can I change my order after placing it? Order modifications (address updates or product changes) may be requested before 11:00 PM (PDT) on the same day the order was placed. Requests submitted after this window may not be possible, as the order may have already entered the shipping phase.

What payment methods are available? We support a variety of secure payment options, including:

  • Visa, MasterCard, American Express, and Discover.

  • PayPal and Apple Pay. All transactions are processed through encrypted gateways to ensure your financial data is fully protected.

What are the return and cancellation rules?

  • Returns: Please refer to our official Return Policy for eligibility details. To initiate a return, contact our support team for authorization.

  • Order Cancellation: You may cancel an order before 11:00 PM (PDT) on the day of purchase. Beyond this time, orders are usually processed and cannot be stopped.

Is my personal information protected? Absolutely. We prioritize your privacy. All payment and personal data are shielded using industry-standard encryption, including SSL and AES-256 security protocols. Your information is treated with strict confidentiality.

Contact Information

If your question isn't answered here, our support team is happy to help:

  • Email: service@slimorae.com